Return Policy
We appreciate your business and understand at times things happen, or don't work out as planned. We do not offer refunds, but we understand there are instances where refunds may be entitled. This is what will be needed to be eligible for a refund: 1. We require your order number, or invoice number to locate purchase. You MUST email us at: rojothreadsmi@gmail.com 2. A photo of the item(s) and a description of defect. 3. You must contact us with 2 calendar days, of receiving purchase. 4. It must not have been washed, dried, or worn. 5. A member of our team will be in contact with you and address any concerns. Please do not send your purchase back without contacting us first. We may issue you a new item, partial refund or a full refund instead. Purchaser is responsible for return shipping costs, unless otherwise informed by our shop. Non-refundable items: Items not mentioned above, that we do not give refunds on are the following items:SALE/CLEARANCE ITEMS. There are certain situations where only partial refunds are granted (if applicable) - Product with obvious signs of use - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Order Changes: Contact us immediately at our email address listed above. If your order has not shipped, or has not been made (and is a custom item) we will try to accommodate the change depending on availability and circumstances of request. However, all order changes must be made within 32 hours via email. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and approved or denied a refund (where applicable). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 business days. Late or Missing refunds (if applicable) If you haven’t received a refund yet: 1. Check your account where item was purchased. 2. Contact your credit card company, it may take some time before your refund is officially posted. 3. Contact your bank: There is often some processing time before a refund is posted. 4. If you’ve done all of this and you still have not received your refund yet, please contact us at thegirldads@gmail.com. Last Chance or Clearance Items (if applicable) We do not issue refunds for clearance and last chance sale items. Exchanges (if applicable) We only replace items if they are defective or damaged. Other concerns, please see above to contact us and what is needed. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate credit code will be sent to you. Shipping To return your product, we will give you the address of where to return item to. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item